NOTE: Quotes are very accurate, however if there is something we didn't notice in the pictures or something happens in the heat of repair there could be further charges. We will notify you prior to beginning repair if possible, and if it occurs during repair process we will charge for added time and/or materials.
Fill out submission form at the bottom of this page PRIOR to mailing repair, thank you.
**after submitting form, ship your piece with payment. You don't need to wait for a reply to ship.
WE WILL NOT WORK ON A REPAIR WITHOUT RECEIVING SUBMISSION FORM AND PAYMENT
+1.8058966743 | email@example.com
DO NOT SUBMIT THIS FOR UNLESS YOU HAVE ALREADY RECEIVED REPAIR QUOTE
YOU WILL NOT RECEIVE A RESPONSE, SHIP AFTER SUBMITTING.
By Submitting this Form I acknowledge and declare that the item being sent has not been used nor will be used for any illegal purposes, including the consumption of illegal narcotics. I acknowledge and declare that the item being sent does not contain any illegal narcotics, nor does it contain any residue of any illegal narcotics. I acknowledge and understand that all items sent to Glass Repair 805 will be cleaned and properly prepared before being sent to Glass Repair 805, and that Glass Repair 805 has no obligation to inspect the item or otherwise ensure compliance with the terms of this Release of Liability.
By Submitting this Form I further acknowledge my property may be Destroyed in the shipping or repair process, and I assume all risk and release Glass Repair 805 for all liability as a result thereof. I acknowledge and declare that the item being sent is not Drug Paraphernalia as defined in 21 U.S.C. Section 863, and that by sending my item I am not in violation of any of the terms of 21 U.S.C. Section 863.
I further acknowledge and understand that the services performed by Glass Repair 805 are entirely in compliance with 21 U.S.C. Section 863, and that any violation of 21 U.S.C. Section 863, or any illegal activity on the part of the sending party in relation to the shipment of items or any of the services performed by Glass Repair 805, will be my sole responsibility. I assume all risk and release Glass Repair for all liability as a result thereof.
By Submitting this Form I further agree to indemnify and hold Glass Repair 805, their officers, agents and employees, harmless from any liability, loss or damage they may suffer as a result of claims, demands, costs or judgments against them arising out of the activities to be carried out pursuant to the obligations of this Release of Liability.
prepare your piece for shipment or drop off by completely cleaning your piece of any residue.
this includes any substances (glue, resin, wax, tape, etc..) that have been used as a temporary fix.
This is for shipping and repair purposes, so scrub-a-dub-dub until it's gleaming! Email or text (805.896.6743) pics if you are unsure of cleanliness.
**if you're repair requires cleaning on arrival you will be charged $50 - $100 for cleaning.
GLYCERIN COIL INSTRUCTIONS: The coil must be free of glycerin to fix the joint due to the heat involved with repair. You can remove it yourself (soak tube in 91 - 99% iso alcohol for 2-3 weeks to remove marble, then drain and rinse free of glycerin) or we can do it for a $120 fee. After repair you are responsible for refilling with glycerin and reattaching marble, and we will send you instructions on how to refill and glue.
DROP OFF your repair at one of these 3 locations:
FUZION (no fee) santa barbara, ca. (805)687-6401, HEMPWISE (no fee) isla vista, ca. (805)685-9383
PIPELINE SMOKE SHOP ($20 fee) ventura, ca. (805)643-4420
Please submit the form below and text us prior to drop off. Leave payment when you drop off the piece, and please be sure it is clean prior to dropping off.
SHIPPING your piece, package with bubble wrap, foam peanuts, newspaper etc..anything that will keep it from further damage. *we recommend packaging in a box, then placing that box within another along with a layer of peanuts.
**whatever you package it in please ensure it is packaged tight and there is no room for the piece to move at all during shipping.
**We discourage the use of pelican cases for shipping. If using one, please ensure the piece is packed tightly. If we feel it unfit to ship the piece back in the case you will be charged more for shipping.
**if shipping more than one piece together (not recommended) please package each piece individually first and make sure they cannot touch during shipping.
- there is a $20 - $40 standard shipping and handling fee in the USA for return delivery (over 20" increased shipping).
Your quote will include the shipping.
Please include your payment and any instructions within an envelope inside the box.
AFTER submitting form below, ship your broken glass to (no drop off here please):
GLASS REPAIR 805
6 Harbor Way #166
Santa Barbara, CA 93109
***FOR SHIPPING ONLY, DO NOT DROP OFF HERE!!!***
BEFORE SHIPPING please text us: 805-896-6743, do not ship without contacting us first
INCLUDE YOUR NAME/INFO ON OR INSIDE OF BOX SO WE KNOW IT'S YOUR PIECE!!
ONLY ABLE TO ACCEPT REPAIRS THAT HAVE A RETURN SHIPPING ADDRESS IN THE U.S.A.
GLASS MUST BE COMPLETELY CLEAN!!! /DON'T SEND ANY DIRTY ITEMS
this is for the sake of shipping and repairing. so scrub a dub dub until it's gleaming.if you're uncertain, email or text pictures before sending!!! If piece needs cleaning on arrival there will be a $50 - $100 charge.
NOT ALL GLASS WILL SURVIVE THE REHEATING PROCESS.
-This is more common with multiple sections that are thick and or uneven, large marbles, fully worked pieces, and import glass. -Our success rate is very high, however, all glass has a chance of cracking up during the reheating process. We will do our best to fix or salvage these pieces if possible, and will contact you in this situation to discuss further repair options if available.
-If your piece doesn't survive the repair process you will be refunded your return shipping plus a partial refund (amount of refund will vary depending on how much time was spent and materials used).
-Broken glass will be discarded of unless otherwise noted by customer.
-Although some pieces may come out looking close to new, a lot of pieces will have some scarring or repair markings when finished i.e.( clear lines, devitrification, Oxy toxi and spots). We will do our best to make it look as clean as possible, and we also offer sandblasting for adding designs or covering up unwanted scarring or markings.
- The repair process sometimes requires us to remove parts of the piece (joint, mouthpiece) that could slightly alter these parts. If you are concerned about this ask us in advance if it is a worry on your repair.
TIMING - Repairs take 2-3 weeks from when we receive the piece, however this may vary depending on location and difficulty of repair. CUSTOMIZED REPAIRS (ex: adding color or alteration of piece from original design), or repairs requiring materials or parts we have to order will take additional time.
OVERSIZE - PIECES 23" OR TALLER: $20 OVERSIZE FEE+any piece over 20" extra return shipping.
NO REPAIRS OVER 36". That's the tallest we can repair. For new beaker or bub 33.5 inches final height is limit.
NO repairs on soft glass
NO repairs electroformed pieces
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